k991 Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") form a binding legal agreement between the k991 online gaming platform ("k991", "we", "our") and its users ("you", "member", "player"). k991 provides a safe and reliable online gaming experience for Bangladeshi players, offering slot games, live casino, fishing games and sports betting.

Key Definitions

The following words and terms used in this document carry specific meanings:

• "Platform" — The k991 website, mobile version and all associated services.
• "Account" — A user's registered profile that grants access to use the platform.
• "Funds" — Bangladeshi Taka (BDT / ৳) deposited into a member's account.
• "Bonus" — Any promotional benefit, cashback or additional funds provided by k991.
• "Wagering Requirement" — The condition requiring a specified amount to be wagered before a bonus can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

These terms operate according to Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the final decision of k991 shall be accepted.

2. Eligibility and Registration Requirements

The following eligibility conditions must be met in order to open an account and play games on the k991 platform:

• You must be 21 years of age or older.
• You must provide accurate and truthful information at the time of registration.
• Each individual may operate only one account.
• The mobile number and email address registered must be your own.
• Registration is not permitted from any country or region where online gaming is completely prohibited.
• Persons residing in Bangladesh will receive priority service.

KYC Verification

k991 reserves the right to verify a member's identity at any time. A copy of a National Identity Card (NID), passport or driving licence may be requested. Withdrawals may be put on hold until KYC verification is complete.

3. Account Management

Login and Password Security

It is your own responsibility to keep your k991 account secure. Keep your login details confidential and never share them with any third party. You are fully responsible for all activity that takes place through your account.

Account Verification and Updates

If any of the details provided at registration change, notify k991 immediately. Providing incorrect information may result in your account being suspended or closed. If the same person operates multiple accounts, both accounts will be closed and funds may be forfeited.

Closing Your Account

You may close your account at any time by contacting our support team. Please withdraw all outstanding funds before closing your account.

4. Deposit and Withdrawal Policy

k991 processes deposits and withdrawals through popular mobile banking and banking methods available in Bangladesh.

Deposit Rules

• All deposits are processed in Bangladeshi Taka (BDT / ৳).
• Deposits from third-party accounts will not be accepted.
• Transactions below the minimum deposit limit are not accepted.
• Once a deposit is complete, it will be credited to your k991 account immediately.

Withdrawal Rules

• Withdrawal requests are generally processed within 1 hour.
• Account verification (KYC) must be completed before a withdrawal can be made.
• Withdrawals may be on hold if active bonus wagering requirements have not been met.
• Unusual or suspicious withdrawals may be subject to additional verification.
• Withdrawals to third-party accounts are strictly prohibited.

5. Bonus and Promotion Policy

k991 offers various types of bonuses and promotions for both new and existing members. These bonus benefits are subject to specific conditions.

Welcome Bonus

VIP Cashback Program

The k991 VIP program has three tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.

Progression to a VIP tier is determined based on gaming activity and participation on the platform.

General Bonus Terms

• Each bonus offer has its own specific terms and time limit.
• Bonus funds are generally usable on specific games or game categories.
• Multiple bonuses may not be active at the same time unless explicitly stated.
• k991 reserves the right to withdraw or modify any bonus.
• In the event of bonus abuse or fraudulent claims, the bonus may be cancelled and the account suspended.

6. Gaming Rules

The k991 platform offers slots, live casino, fishing games, sports betting and a variety of other games. Each game has its own rules, which are detailed on the relevant game page.

Reliability of Game Results

All games on k991 use certified Random Number Generator (RNG) technology to ensure fair play. Game results are entirely random and not predetermined.

Technical Issues

If a game is left incomplete due to an internet disconnection or server issue, k991 will attempt to provide a reasonable resolution. However, k991's liability for technical errors is limited.

Maximum Bet Limits

A maximum bet limit may be set for each game and bonus offer. Placing a bet above the set limit while a bonus is active may result in the bonus being cancelled.

7. Prohibited Activities

The following activities are strictly prohibited on the k991 platform:

• Money laundering or any other illegal financial activity.
• Operating multiple accounts.
• Registering using a false identity or someone else's identity.
• Bonus abuse — claiming bonuses on multiple accounts from the same IP address or device.
• Any attempt to hack, introduce viruses into, or manipulate the game software.
• Colluding with other players to gain an unfair advantage.
• Unauthorised use of the k991 brand, logo or trademarks.
• Running automated bots or scripts on the game client or API software.

8. Privacy and Data Security

k991 places the highest importance on protecting your personal information. We store your data using SSL encryption and advanced security technology.

Full details of how your personal information is collected, stored and used can be found in our Privacy Policy. By using the k991 platform, you are also giving your consent to our privacy policy.

Cookies and Tracking

The k991 website uses cookie technology to improve the user experience and ensure the functionality of the platform. By continuing to use the platform, you are considered to have accepted this cookie policy.

9. Responsible Gaming Policy

k991 believes that gaming should be an enjoyable activity. We encourage our members to enjoy games responsibly.

k991 provides various tools to help you keep your gaming in check. Visit our Responsible Gaming page to find out more.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, please contact our support team. k991 can place a temporary or permanent break on your account upon your request.

k991 strictly follows age verification procedures to protect minors from gaming. This platform is for persons aged 21 or above only.

10. Changes to Terms and Account Closure

Changes to Terms

k991 reserves the right to partially or fully amend these terms and conditions at any time. Amended terms will take effect from the date they are published on the website. In the case of significant changes, an attempt will be made to notify members by email.

If you continue to use the platform after amended terms have been published, you will be considered to have agreed to the new terms.

Reasons for Account Suspension or Closure

k991 may suspend or permanently close your account in the following situations:

• If these terms and conditions are violated.
• If false information is provided or evidence of fraud is found.
• If age verification fails.
• If financial fraud or money laundering is suspected.
• At your own request.

11. Limitation of Liability

k991 is not responsible for the following:

• Loss of a game or bet due to your internet connection being interrupted.
• Issues related to third-party services (such as bKash, Nagad, Rocket).
• Unexpected technical errors or server downtime.
• Losses caused by unauthorized access to your account, if you yourself have shared your login details with someone else.
• Any event beyond control (Force Majeure) — natural disasters, government restrictions, etc.

k991's total liability shall in no case exceed the amount of the transaction in question.

12. Contact & Complaint Resolution

If you have any questions, complaints, or suggestions regarding these terms and conditions, please contact our support team:

After a complaint is submitted, k991 will respond within a reasonable time. We take every complaint seriously and strive to provide the best possible resolution.

If any provision of these terms and conditions is found to be legally unenforceable or void, the remaining provisions will remain in full effect. These terms constitute the entire agreement between the two parties and replace any prior oral or written agreements.

For more information, please visit our Privacy Policy, Responsible Gaming, and FAQ pages.