k991's Privacy Policy

Introduction and Scope

k991 (hereinafter referred to as "we", "us", or "the platform") is an online gaming service operated for Bangladeshi players. This privacy policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website k991.cam.

This policy applies to all individuals who visit our website, registered members, and everyone who uses our services. By using our platform, you are considered to have consented to the terms described in this policy. If you do not understand this policy or have any questions, please contact us.

Information We Collect

We collect two types of information — what you voluntarily provide and what our system collects automatically.

2.1 Voluntarily Provided Information

During registration or account management, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment method details (bKash, Nagad, Rocket or bank account)
• Identity verification documents (national ID, passport, etc.) — for KYC verification only
• Proof of address
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you visit our platform, the following information may be recorded automatically:

• IP address and device identifier
• Browser type and operating system version
• List of pages visited and time spent on each
• Session cookies and data stored in local storage
• Referral source (which channel you came from to reach our site)
• Gaming activity and transaction history

Purposes of Using Information

k991 uses your information for specific purposes. We never use your data in an irrelevant or excessive manner. The main uses are listed below:

• Account Management: Registration, login, age verification (21+), and ensuring account security.
• Financial Transaction Processing: Completing deposit and withdrawal processes and preventing fraud.
• Customer Support: Resolving your questions and complaints.
• Service Improvement: Analyzing user experience to further improve the platform.
• Responsible Gaming: Identifying unusual behavior and helping prevent harmful gaming patterns.
• Legal Compliance: Meeting applicable legal obligations.
• Communication: Sending important account-related notifications and, with your permission, promotional messages.

Cookies and Tracking Technologies

k991.cam uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For monitoring user behavior and improving services.

Cookies can be controlled or disabled from most browsers. However, disabling essential cookies may limit some functionality of the platform.

Sharing Information with Third Parties

We do not sell, rent, or exchange your personal information. However, sharing information with trusted third parties may be necessary in specific circumstances:

• Payment Processors: bKash, Nagad, Rocket and banking service providers — solely to complete transactions.
• Technology Service Providers: Server hosting and technical infrastructure providers — under strict confidentiality agreements.
• Identity Verification Services: For KYC and age verification — minimum necessary information only.
• Legal Authorities: When required by court order or lawful investigation — as a legal obligation.

All third parties are required to comply with our privacy standards. We ensure that they use your information only for the specified purpose.

Data Security Measures

k991 uses industry-standard security technologies to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Access Controls: Only authorized personnel can access the necessary information.
• Firewall and Intrusion Detection: Suspicious activity is identified and blocked in real time.
• Secure Payment Gateway: All financial transactions are processed through the highest security protocols.
• Regular Security Audits: Our systems undergo regular security assessments.

In the event of a cybersecurity incident, we are committed to notifying affected users in a timely manner.

Data Retention Period

We retain your personal information only for as long as necessary. The general policy is as follows:

• Active account information: for as long as the account remains active.
• Closed account information: at least five years from the date of closure (as required by legal obligations).
• Financial transaction records: as required by applicable law.
• Support communication history: up to two years after the issue is resolved.

Once the retention period ends, we securely delete or fully anonymize the information.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (where no legal obligation applies).
• Right to Restrict Processing: In certain cases, you may request that processing of your information be temporarily suspended.
• Right to Opt Out of Marketing Communications: You may request at any time to stop receiving promotional messages.
• Right to Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, contact us by email at: [email protected]. We will endeavor to respond to your request appropriately.

Protection of Minors

k991 strictly does not provide services to anyone under the age of 21. We take the necessary steps for age verification. No information from a minor is knowingly collected.

If we become aware that a minor has provided information, we will immediately close that account and delete the collected information. Parents and guardians are requested to remain vigilant in monitoring their children's internet activity.

International Data Transfers

Due to our technical infrastructure, your information may occasionally be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate protective measures are maintained, data protection standards are upheld, and third parties comply with the terms of this policy.

Responsible Gaming and Use of Information

k991 is committed to promoting responsible gaming. We may use your gaming history and behavioral data to:

• Identify problematic gaming patterns and take preventive action.
• Enforce self-exclusion or limit-setting requests.
• Provide information and support related to responsible gaming.

Processing data for these purposes is done in your interest and in the interest of society. For more details, visit our Responsible Gaming Policy page.

Your Responsibility for Account Security

An important part of your account's security is in your own hands. You are requested to:

• Use a strong and unique password.
• Never share your login details with anyone.
• Always log in through the official k991.cam website.
• If you notice any suspicious activity, contact us immediately.
• Always log out after using a public or shared device.

Policy Changes and Updates

k991 may update this privacy policy from time to time. Changes may be due to service improvements, adoption of new technology, or changes in applicable law.

For significant changes, we will send a notice to your registered email address and clearly announce it on the website. The updated policy will take effect from the date of publication. If you continue to use the platform after changes, you will be considered to have consented to the new policy.

Contact and Complaint Resolution

For any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available through the website

We are committed to responding to your contact as quickly as possible. We generally endeavor to resolve all complaints within business days.